Refund policy

We have a no return/refund policy, but we do accept exchanges.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at Support@thecloningproject.co. If your request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

THE CLONING PROJECT IS NOT RESPONSIBLE FOR THE COST OF RETURN SHIPPING. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING ALL RETURNED ITEMS INTENDED FOR EXCHANGE. 

UPON THE RECEIPT AND INSPECTION OF THE ITEM, WE WILL SHIP OUT THE DESIRED EXCHANGE ITEM.

You can always contact us for any return question at Support@thecloningproject.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-exchangeable items
Certain types of items cannot be returned for exchange, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), hats pouches, swimwear, sports bra's, accessories and novelty items. We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

WHEN MAKING AN EXCHANGE, NOTE THAT YOU HAVE TO CONTACT US TO SEE IF THE ITEM YOU WISH TO EXCHANGE FOR IS AVAILABLE.

 

Refunds
No Refunds.